At Big Baji Your information
Fully Secure

Welcome to Big baji. This Privacy Policy explains how we collect personal information from users of our platform, what we use it for, and how we keep it secure. By using the bigbaji.app website or mobile app, you agree to the terms of this policy.

This policy applies to all registered users of bigbaji.app, guest users, and anyone who accesses our services or content. We follow international standards for personal data protection and are committed to maintaining full transparency.

Big baji believes privacy is a fundamental right. This policy exists not just to meet legal obligations, but to genuinely earn your trust.

Big baji collects various types of data to deliver and improve its services. We follow a minimal data collection policy — meaning we only ask for what is strictly necessary.

Registration & Identity Information:

• Full name, date of birth, and gender.
• Email address and mobile number.
• Username and password (stored in encrypted form).
• Country of residence and address.

KYC verification data:

• A copy of your national ID, passport, or driving licence.
• Selfie or liveness verification photo.
• Proof of address document (utility bill or bank statement).

Transaction & Financial Information:

• Deposit and withdrawal history.
• Payment methods (bKash, Nagad numbers — partially masked).
• Transaction time, amount, and status.

Usage & Technical Information:

• IP address and device information.
• Browser type and operating system.
• Activity logs on the platform (game play history).
• Information collected through cookies and tracking technologies.

Collected data is used only for specific, legitimate purposes. No data is ever used for undefined or unrelated ends.

Big baji retains your data only for as long as necessary. All information is kept securely while your account is active. Even after account closure, certain data may be retained for a defined period to meet legal requirements.

• KYC and identity information — retained for a minimum of 5 years after account closure.
• Financial transaction records — 7 years (legal requirement).
• Gaming history & logs — 3 years.
• Support conversations — 2 years.
• Marketing consent records — 3 years after opt-out.

Once the retention period expires, we securely destroy or anonymise your data. Our servers are housed in secure data centres and undergo regular security audits.

Big baji does not sell your personal information or share it with third parties for commercial purposes. However, limited data sharing may occur in the following circumstances:

• Payment Processing: Limited information is shared with payment gateway providers solely to process transactions.
• KYC services: Identity verification is carried out in partnership with approved third-party KYC providers.
• Legal authorities: We are legally required to provide information upon a valid order from a court or regulatory authority.
• Fraud Prevention: Information on suspicious transactions may be shared with Anti-Money Laundering (AML) authorities.
• Technology Partners: Software providers used to operate the platform are given access only to the extent necessary.

All our third-party partners operate under strict confidentiality agreements and are required to comply with Big baji's standards.

Big baji uses cookies and similar technologies on the platform to enhance your browsing experience and ensure the platform functions correctly.

The cookies we use:

• Essential cookies: To maintain login sessions and ensure security. These cannot be disabled.
• Functional Cookies: To remember your preferences and settings (language, theme).
• Analytics cookies: To understand which parts of the platform are used and how often. Data is collected in anonymized form.
• Security Cookies: To detect and prevent fraud.

You can manage cookies through your browser settings. However, disabling essential cookies may cause some platform features to stop working correctly.

You have clear rights over your personal data. Big baji respects these rights and is obligated to respond to any legitimate request.

• Right of access: You can request to know what information we hold about you.
• Right to Rectification: You may request corrections to any inaccurate or incomplete information.
• Right to Erasure: In certain circumstances, you may request that your data be deleted ("right to be forgotten").
• Right to Restrict Processing: You may request that the processing of your data be restricted in certain circumstances.
• Right to Portability: You can request your data in a structured, machine-readable format.
• Right to object: You may object to the processing of your data for specific purposes.
• Right to Withdraw Consent: Where data is processed on the basis of consent, you may withdraw that consent at any time.

Contact our support team to exercise any of these rights. We are required to respond within 30 days of receiving your request. Please note that due to legal obligations, some data may not be immediately deletable.

Big baji follows the highest industry standards to protect your data. Our security infrastructure provides protection across multiple layers.

• SSL/TLS encryption: All data transmissions are secured with 256-bit encryption.
• Password Hashing: Passwords are stored using the bcrypt algorithm; no one can view your password in plain text.
• Two-Factor Authentication (2FA): You can enable 2FA to add an extra layer of security to your account.
• Firewall & IDS: Advanced firewalls and intrusion detection systems are active 24/7.
• Security Audits: Regular third-party security audits and penetration testing are conducted.
• Data Backup: Critical data is backed up daily in encrypted form.

Please note that no data transmission over the internet can be guaranteed to be completely secure. Use a strong password to protect your account and never share it with anyone.

Big baji is firmly opposed to minors (under 18) participating on the gaming platform. Our services are intended for adults only.

• Age verification is required at registration, and proof of age is mandatory during the KYC process.
• Accounts suspected of belonging to a minor are suspended immediately.
• We do not knowingly collect personal information from anyone under the age of 18.
• Parents or guardians can report suspicious accounts to our support team.

Big baji may update this Privacy Policy as needed. Revisions may be made due to service changes, new legal requirements, or technological improvements.

• You will be notified in advance of any significant changes via email or platform notification.
• The date of any change is always displayed at the top of this page.
• Continued use of the platform after any changes will be considered acceptance of the updated policy.
• Previous versions are archived and available upon request.

If you object to any changes to the policy, you have the right to close your account. Please ensure any pending transactions are completed before doing so.

For any questions, concerns, or complaints regarding the Privacy Policy, please reach out to our data protection team.

Before contacting us FAQ page page — you may find answers to common questions there. We take every complaint seriously and are committed to resolving issues promptly.